Refund Policy
Thank you for shopping with FabNow3D. We aim to provide high-quality custom manufacturing services including 3D printing, prototyping, and engineering solutions. Please read our refund policy carefully before placing an order.
Eligibility for Refund
Due to the custom nature of 3D printing and CNC machining services, refunds are generally not applicable once production has started. However, a refund or replacement may be issued under the following conditions:
- The product received is defective or damaged during shipping.
- The delivered part does not match the specifications provided in your approved design file.
- The order was canceled before production began.
Non-Refundable Items
We do not offer refunds in the following cases:
- Incorrect design files submitted by the customer.
- Changes requested after production has started.
- Minor cosmetic differences that do not affect functionality.
- Delays caused by incomplete or inaccurate information from the customer.
Return Process
If you believe you are eligible for a refund or replacement, please contact our support team within 5 days of receiving your order. Provide clear photos and your order number for evaluation.
How to Contact Us
Email: [email protected]
Our team will assess your claim and respond within 2 business days.
Cancellation Policy
Orders can be canceled only before they enter production. Once manufacturing begins, cancellations are not permitted due to the customized nature of the parts.
Dispute Resolution
In case of any disputes, we aim to work with you to find a fair and reasonable resolution.