Quick privacy summary
- We collect information you submit through quote forms, contact forms, account/order workflows, file uploads, email, and support conversations.
- We use this information to respond to inquiries, provide DFM review, quote custom parts, manufacture orders, arrange shipping, provide after-sale support, and improve our website.
- We do not sell your personal information or CAD files.
- We may share limited information with service providers required for hosting, analytics, payment processing, manufacturing, quality inspection, shipping, and legal compliance.
- You can contact us to request access, correction, deletion, or restriction of personal information, subject to order, accounting, compliance, and dispute-record requirements.
Who this policy applies to
This Privacy Policy applies to visitors, customers, company contacts, engineers, procurement teams, and other users of FabNow3D websites, quote forms, order workflows, support channels, and related manufacturing services.
FabNow3D provides B2B custom manufacturing services including 3D printing, CNC machining, vacuum casting, rapid injection moulding, and post-processing. Our services are not directed to children, and we do not knowingly collect personal information from children.
Information we collect
Contact and account details
Name, company name, job role, email address, phone number, billing details, shipping address, country, and communication preferences.
Quote and project details
Part names, quantities, materials, processes, colors, finishes, tolerances, target delivery dates, application notes, screenshots, drawings, and project requirements.
Order and transaction records
Order history, invoices, payment status, shipping details, customs information, after-sale claims, support history, and related business records.
Website and device data
IP address, browser type, device information, referring pages, pages viewed, approximate location, cookies, analytics events, and security logs.
How we handle CAD files and project documents
Uploaded CAD files, STL/STEP files, drawings, screenshots, product photos, technical specifications, and related project communications are treated as confidential project information. We use them only for legitimate manufacturing and support purposes.
We use files to
- Review manufacturability, geometry, wall thickness, tolerance, and process fit.
- Prepare quotes, production plans, quality checks, finishing instructions, and shipping details.
- Manufacture, inspect, troubleshoot, replace, rework, or support parts related to your order.
We do not
- Sell CAD files, drawings, or project information.
- Publish customer files or use them in public case studies without permission.
- Share more project information than necessary with manufacturing, inspection, logistics, or support providers.
NDA requests
If your project is sensitive, contact us before uploading files or placing an order. We can review NDA requirements and file-handling expectations before production starts.
How we use your information
- Respond to inquiries, quote requests, engineering questions, and support messages.
- Provide DFM review, material guidance, process recommendations, pricing, and lead-time estimates.
- Process orders, payments, invoices, manufacturing instructions, inspection records, shipping, customs documents, and after-sale service.
- Operate, secure, debug, and improve our website, upload workflows, quote tools, and customer communications.
- Send transactional emails such as quote responses, order confirmations, payment notices, shipment updates, and support replies.
- Send marketing updates only where permitted by law or where you have opted in; you can unsubscribe from marketing emails.
- Comply with legal, accounting, tax, customs, export, fraud-prevention, and dispute-resolution obligations.
Data retention and protection
We keep personal information and project records only as long as reasonably necessary for quotes, orders, support, legal compliance, accounting, tax, customs, security, backup, and dispute-resolution purposes.
Typical retention reasons
- Open quotes, order production, shipment, and after-sale support.
- Accounting, tax, invoice, customs, and payment records.
- Fraud prevention, website security, troubleshooting, and legal claims.
Security measures
- Access controls for systems containing order and project information.
- Reasonable technical and organizational measures to reduce unauthorized access, misuse, loss, or disclosure.
- Limited sharing with service providers based on business need.
No internet transmission or storage method is completely secure. If you believe your information or uploaded files may have been accessed improperly, contact us immediately.
Your privacy rights and choices
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also unsubscribe from marketing communications.
- Request access to personal information associated with your email or account.
- Ask us to correct inaccurate contact, company, shipping, or project details.
- Request deletion of non-essential personal information or uploaded files where we are not required to keep them.
- Object to marketing emails or withdraw consent where processing is based on consent.
- Contact us if you need clarification about a specific order, CAD file, or account record.
We may need to verify your identity before completing a request. Some records may be retained where required for order fulfillment, accounting, tax, customs, fraud prevention, legal compliance, or dispute handling.
International data transfers
FabNow3D works with customers and service providers in different countries. Your information may be processed in countries other than your own, including locations where our website, manufacturing, support, payment, analytics, or logistics providers operate.
Where required, we use reasonable safeguards and business controls to protect information transferred for quote, production, payment, logistics, or support purposes.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business operations. The latest version will be posted on this page with an updated date.
Privacy questions or requests
For privacy requests, CAD file handling questions, or data protection concerns, contact us with your name, company, email address, order number if applicable, and the specific request.