Quick policy summary
- FabNow3D ships custom manufactured parts worldwide where courier or freight service is available.
- Shipping cost and estimated delivery time are confirmed before payment, during checkout, or by written quote.
- Production lead time and shipping transit time are separate. Shipping starts after parts pass internal inspection and packaging.
- Please inspect every shipment on arrival and report visible damage, missing parts, wrong parts, or quality issues within 3 calendar days.
- For international import duties, VAT/GST, customs clearance, DAP/DDP, and EORI details, see our Duties & Taxes Guide.
Available shipping methods
We select practical shipping options based on part size, weight, material, destination, declared value, delivery urgency, and carrier availability. Common options may include express courier, air freight, customer-designated forwarder, or other logistics channels confirmed for the order.
Express courier
Suitable for prototypes, small batches, samples, and urgent engineering parts. Carriers may include DHL, FedEx, UPS, or similar services depending on route availability.
Customer forwarder
You may request to use your own carrier account or freight forwarder before order confirmation. We will verify pickup requirements, paperwork, and export schedule before accepting the arrangement.
Combined shipments
When practical, multiple parts or orders can be packed together to reduce handling and shipping cost. Combined shipping may change the final package size, weight, and customs declaration details.
Special packaging
Fragile, large, clear, painted, polished, or high-value parts may require protective packaging, separate boxing, crates, or additional handling time.
Production lead time and shipping transit
Estimated delivery dates include manufacturing, post-processing, quality check, packing, carrier pickup, export processing, international transit, customs clearance, and last-mile delivery. Some steps are controlled by carriers or customs authorities and may change after shipment.
What can affect delivery
- Customs inspection, import document requests, or duty/tax payment delays.
- Carrier route changes, holidays, weather, strikes, remote-area delivery, or force majeure events.
- Oversized parts, fragile packaging, special finish protection, or multi-box shipments.
Customer responsibilities
- Provide complete recipient name, company, phone, address, postal code, and delivery country.
- Confirm tax ID, VAT number, EORI number, or importer details where required.
- Respond quickly to carrier or customs requests after tracking is issued.
Inspect your package when it arrives
Please inspect the outer package and parts as soon as the shipment arrives. If the package is visibly damaged, take photos before opening it and keep all packaging materials until the claim is resolved.
- Check the package. Photograph dents, punctures, crushed corners, water damage, broken tape, or repacked cartons before opening.
- Check the contents. Confirm order number, part names, material, quantity, finish, labels, and any included paperwork.
- Document issues. Take clear photos or videos of the shipping label, full package, affected part, and close-up issue area.
- Contact support. Email [email protected] within 3 calendar days after delivery.
How we review after-sale issues
Most FabNow3D orders are custom manufactured according to customer CAD files, drawings, selected process, material, finish, quantity, and approved quote. After-sale review compares the reported issue against the agreed manufacturing requirements, not against assumptions that were not shared before production.
What to include in a claim
Please include your order number, part name, issue description, photos or videos, measurements where relevant, original drawings or tolerance callouts, and how the issue affects fit, function, appearance, or delivery acceptance.
Cancellation before or after production starts
Before production
If an order is cancelled before purchasing material, programming, tooling, printing, machining, casting, molding, or finishing begins, we can usually cancel it and refund the paid amount.
After production starts
Once work has started, cancellation may not be possible because material, machine time, labor, tooling, inspection, or finishing resources have already been committed to a custom order.
When replacement, rework, or return may apply
Eligible for review
- Wrong material, process, quantity, or finish compared with the approved order.
- Clear manufacturing defect confirmed by our review team.
- Shipping damage reported with evidence within the required time window.
- Parts outside agreed drawing requirements, quoted specifications, or confirmed tolerance notes.
Usually not eligible
- Incorrect, incomplete, or revised CAD files supplied after production starts.
- Design problems, assembly interference, or non-manufacturable features not caused by FabNow3D.
- Expected process marks such as layer lines, support marks, minor color variation, machining marks, or finish variation within normal process limits.
- Damage caused by customer handling, post-processing, assembly, storage, testing, or end-use conditions.
Refund process and timing
- Claim submitted. Send evidence and order details within 3 calendar days after delivery.
- Technical review. We review CAD, drawings, quote notes, inspection records, photos, measurements, and carrier evidence where relevant.
- Resolution confirmed. Depending on the verified issue, we may offer rework, replacement, reproduction, partial refund, or refund.
- Refund issued. Approved refunds are normally returned to the original payment method within 15 business days after confirmation.
If a refund appears delayed after we confirm it has been issued, please check with your bank, credit card provider, PayPal, or payment service first. Payment networks may require additional processing time before funds appear in your account.
Need help with delivery or after-sale review?
Send your order number, project name, issue description, and supporting photos or measurements. For damaged shipments, include photos of the package, shipping label, protective packaging, and affected parts.